Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!
Nancy Roush, Keosauqua
It is a beautiful thing when a career and a passion tome together. This happened for Nancy, ADON, when she took on several responsibilities when Keosauqua Health Care facility was without a DON. She willingly accepted the challenge and did everything in her power to promote the quality of care for both our residents and our staff members. She attended trainings and meetings in place of the DON and took the information gained at the training and implemented positive changes at the facility.
Nancy is often pulled in several directions, but she does what she can to make sure resident's make it to medical appointments and receive scheduled labs. Nancy is organized and orders all nursing supplies to guarantee the front-line staff have the supplies needed to provide care. Nancy is always willing to review referrals quickly and accept referrals with complicated wound care needs. She has promoted her own growth and development related to wound care techniques and treatments by seeking out education and securing an expert wound consultant. In addition, Nancy is responsible for our medical records. She ensures that all records are kept organized and survey ready.
Octavia Jackson goes way above and beyond her normal CNA duties. Debbie Martin, our DON, nominated Octavia as our October Superstar.
Dorothy, one of our residents, had two members of her church coming to get her for services on 10/14/2017. Dorothy is the oldest member of her church. Octavia went shopping and purchased Dorothy a dress, perfume, and shoes. Octavia did that with her own money. She wanted to make sure Dorothy looked nice for the church service. She also wanted to make sure Dorothy felt as special as everyone thought she was. Octavia didn't stop there.
Congratulations to Chad Cutler, maintenance assistance, at Keosauqua Health Care Center … you are the IMG September Customer Service Superstar!
Superstars do everything they can to help their team and residents. When we think of someone who goes the extra mile, we think of Chad Cutler. Chad is our maintenance assistant here at Keosauqua Health Care Center, but he is so much more than that. Every morning when Chad arrives to work he walks throughout the entire building and stops by our dining room to greet all our residents and wish them a good day.
Congratulations to Darlos Guppy, ADON at Eagle Point Health Care Center! You were chosen as IMG’s August Customer Service Superstar!
We are thankful for Darlos Guppy and her ever present enthusiasm and dedication that she exhibits daily. When she found out that she was the “Superstar” this month and why, she stated, “I do get upset about a situation from time to time, but it’s behind closed doors”. She only shows the Residents and staff a positive attitude, always, which really helps boost the morale of the facility.
Darlos has been a loyal nurse, with over 30 years of service, and seen the facility through various administration changes and ownership. But one thing remains constant. “She Cares”.
When a core member of the team takes vacation, or is out on sick leave; Darlos helps out. Taking admission calls for a week along with continuing to do her own duties, completing nursing reports, taking an extra shift…anything that she is asked. That is an amazing trait! When we need to know what happened a few years ago with a Resident or family - you are correct - we ask Darlos! This has been a huge help to guide Residents and family in the right direction for care.
Most recently we had a marriage vow renewal for our residents and staff for the month of June. This was an opportunity for our Residents to attend a wedding in the summer months and be included in an event that brings joy. Darlos and her Husband, Marty, of more than 25 years said, “I do”, again along with some of our other staff and married couples that call Eagle Point HOME.
Darlos lives the mission of Residents First and Employees Always. And she is the glue that binds our facility together!
Thank you Darlos for your years of service and positive attitude … you make a difference!
Congratulations to Ernest Clark, Environmental Services Director, at Woodland Manor … you are the July IMG Customer Service Superstar!
Ernest is our Environmental Director , he is truly here for the residents and the betterment of the facility. Ernest has been heard on more than one occasion stating that what he does is about the residents and he wants to make the facility a better and prettier place for the residents. He takes pride in the work that he does. He never procrastinates to get work started and completed with great results. Recently he was asked to make the courtyard “camera ready” for a commercial shoot taking place at the facility.