IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

June Customer Service Superstar | Kelley Ritter

Congratulations to Kelley Ritter, a nurse from UHCC … you are the IMG June Customer Service Superstar!

Kelley Ritter has been loyal to Urbandale Health Care since 2009. Her nurse managers describe her as a very compassionate nurse who takes her job very seriously and always tries to do her very best.  She is very dependable and dedicated employee. Kelley welcomes every new resident with a warm smile and provides help and knowledgeable care that helps both new and longstanding residents feel comfortable and cared for! She is very gentle and caring towards our residents by going out of her way to get to know them personally as well as their families.

2018 Video Contest Winner

Congratulations to Urbandale Health Care Center for winning the National Nursing Home Video con

Kudos to Keosauqua, Cathedral and Paris for amazing National Nursing Home Week videos as well.  We love showcasing all the fun our Residents and staff had celebrating this special week. 

Check back on IMG’s Facebook page (@imgcares) throughout the week to see other videos from our runner-up facilities.

CLICK HERE to see the winning video:

Congratulations again, Urbandale!

May 2018 Customer Service Superstar | Rene Carruthers

Congratulations to Rene Carruthers, from Sigourney Health Care & Assisted Living, for being selected the May IMG Customer Service Superstar!

Rene is one of our most dedicated employees at Sigourney Health Care and Assisted Living. She is primarily an Assisted Living aide for us, but she is always finding ways to help on the floor in the nursing facility side as well. She is constantly modeling how we put “Residents First, Employees Always”.  She is the kind of person that can make you smile, no matter what kind of a day you are having. She sees the world through a “glass half full” kind of attitude, and lifts the spirits of everyone in the building.

Rene would tell you herself she is not here “just to do her job”. She is here for the residents – to make their days better, their activities of daily living easier, and to remind them that they are cared for, no matter what. She helps provide activities for both the AL and the nursing facility when our activities director is out. She goes on bus rides with residents for activity outings and for doctor visits. Rene can tell you a little something personal about every resident we have, and can tell you a way to make them smile.

April 2018 Customer Service Superstar | Erika Wood

Congratulations to Erika Wood from Silver Memories!  You are the IMG April Customer Service Superstar!

Erika has been dedicated to our residents since February of 2016, and is a compassionate CNA that makes our residents feel important and comfortable.  Erika is attentive to their wants and needs, and does an amazing job at reading our residents. She knows their bad days to their good days. If something appears to be different about them, she will make a point to address what is going on, tries to uplift them, and is awesome at reporting to the charge nurse. Erika knows her residents.  She knows what little things they like, like what time they like to retire for the night, whether they like one sugar or three sugars for their coffee, to their midnight snack.

Erika always goes over and beyond. It is not uncommon for Erika to personally throw her resident a birthday party, dress them up for a night out on the town or assist in coloring their hair purple.  If it is important to a Resident or something they want then it is important to Erika to make it happen. When Erika is here, the residents are happy and content.  She not only meets their wants and needs but always does so in a cheerful manner.


March 2018 Customer Service Superstar | Leslie Worland

Congratulations to Leslie Worland, CNA, at Oak Village Healthcare!  You are the IMG Customer Service Superstar for March 2018!

Leslie is an AWESOME CNA!  She laughs, jokes, and makes the residents smile.  Her laughter is infectious and the staff states that she makes the day go by faster with her wonderful personality.  She always goes above and beyond for the Residents.  She sends E-Cards to the Residents to brighten their days.  Leslie goes all out for special occasions like St Patrick’s Day and Halloween just to give the residents an even better experience.  She will also bring costume pieces to dress up the Residents if they would like to join in on the fun.  Leslie also brings her dog into visit the residents and one Resident in particular thinks it is the best thing ever when she does.