IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

IMG November Customer Service Superstar | LaQuita Tyler

Congratulations to LaQuita Tyler, CNA, at Madison Health Care Center!  We are proud to have you as the IMG November Customer Service Superstar.

LaQuita Tyler a certified nursing assistant has not been employed with us long, but in her short time with us, she has shown that she puts Residents First. On the day she applied for her job here at Madison Health Care Center she was sent to the clinic to complete pre-employment pre-requisites and we later found out she walked to the clinic (not a short distance) because the bus had already run. And even though she has had to walk to work, on some cold days, she always shows up on time with a smile on her face.  LaQuita recently had a resident tell her that he did not have any socks. LaQuita knows that the facility laundry often has socks that can be given to residents however she went out and purchased socks; brand- new, just for him.  LaQuita frequently works our short-term rehab hallway but you can find her walking all over the facility and asking everyone if she can be of any assistance to them. The staff and residents of Madison Health Care Center are counting ourselves lucky to have LaQuita on our team. 

Thank you LaQuita for always showing up for our Residents!

IMG October Customer Service Superstar | Katelyn Farrel

Congratulations to Katelyn Farrel from Silver Memories! You were selected as the IMG October Customer Service Superstar of the Month!

Katelyn has been dedicated to our facility since June 2018 and has made a remarkable difference in our residents' lives. Katelyn works in our dietary department as a cook. She loves to make residents special requests and special desserts to brighten their day. She is committed to her position and picks up any open shifts to ensure the needs of our residents are met.  At only 16 years old, she shows the compassion and leadership of a much more seasoned and older employee.

When Katelyn has any idle time, you will see her out on the floor conversing with residents. It is not uncommon to see her helping residents and even had a photo shoot for one resident who needed pictures for his family. She also volunteers to escort residents on shopping trips and special outings.

IMG September Customer Service Superstar| Mylena Cotton, RN

Congratulations to Mylena Cotton, RN at North Logan Health Care!  You are the IMG Customer Service Superstar! 

“I would like to commend your nursing staff on the 3rd floor for their actions to care for my gravely ill father, Mr. Malan, onAugust 19, 2018. He had been discharged from Danville OSF NOT in stable condition. We were told we could transport him ourselves, across the street to your facility, using their wheelchair. After getting him into the wheelchair with difficulty by four OSF staff, we were able to transport him to you WITH MUCH DIFFICULTY.  He was unable to sit in the wheelchair. his Parkinson's Disease flared up and he could not sit or bend. Two of your staff were waiting at the door to help us in. MylenaCotton, RN was walking into your facility for her work shift. The staff got him into bed immediately. They checked his blood sugar within 1 minute of arrival. It was 58. Mylena began assessing him immediately.  She worked on him all night. She exemplified the knowledge and concern for dad's well-being far beyond a typical Registered Nurse.

August Customer Service Superstar | Kat Willson

Congratulations to Kat Willson from Keota Health Care Center!  Kat is the IMG August Customer Service Superstar!

Kat started her career with us as a part-time housekeeper. Since then, she has become someone we depend on daily. Kat is always one to volunteer to help and jumps into any situation we need help without hesitation. She always comes to work in a great mood and greets our residents and staff with a smile! Kat is working her way up to full-time housekeeping status for us. Despite being “part-time” status, she has volunteered to help our staff on multiple occasions, so we can better serve our residents in laundry and dietary as well!

July Customer Service Superstar | Alicia Catterson

Congratulations to Alicia Catterson, Activity Aide at Paris Healthcare!  You are the IMG July Customer Service Superstar!

On the morning of July 4th, Alicia Catterson clocked in for her shift as activity aide at Paris Healthcare Center.  She walked through the halls giving a good morning and a big smile to all that she met on her way to the activities room ... especially the Residents, whom she has grown to love in her short time at PHC.

Alicia started in housekeeping and did a great job carefully cleaning each resident's room just like it was her own home. She took great care in every detail and was pleased when she was finished.  She always did her best work and was thoughtful in ensuring reach Resident felt good about their stay at PHC.

It didn't take Alicia long to know that her true passion was working directly with the Residents and applied for the activity aide position. She was hired and has made a huge difference each and every day she spends time with the Residents.