IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

IMG April Customer Service Superstar | Bobbi Moore


Congratulations to Bobbi Moore from Eagle Point Health Care!  You are the IMG April Customer Service Superstar!

Bobbi Moore has been part of the fabric of our Care Center for almost 30 years! She is a CNA/CMA and always steps in where she is needed.  She is an advocate for her Residents and is always making sure that if they express a concern; she helps to resolve it.  She shows great care and compassion for one of the most vulnerable populations that exist.  You can find her quietly speaking to a Resident when they are upset or feeling lonely and in contrast, she can be the center of a boisterous laughing session!

She does not consider herself an employee.  She is a Caregiver.  She was nominated by several of her co-workers along with Management Staff to be recognized as a leader this month.

Most recently she was on duty in our beautiful new Skilled Care Unit and a family requested a tour late in the evening.  She immediately volunteered and shared our services and benefits of skilled nursing.

Who better to promote our Facility of Excellence than one of our very own “Superstars”!  When they arrived in their room the next day, Bobbi was there to greet them.

Thank you, Bobbi, for your years of dedicated service to others and being a Difference Maker.           

IMG March Customer Service Superstar | Kelly Bortkewicz

Congratulations to Kelly Bortkewicz from Cloverleaf Healthcare!  Kelly is our IMG Customer Service Superstar for March!

Kelly Bortkewicz has been nominated as our Customer Service Superstar. We all know how much our residents love to participate in everything that they can, sometimes their mobility can hinder them from certain activities. Kelly changed that for them the other day by buying all of the residents on her hall a pair of socks. A pair of socks you say? YES! Kelly also asked Cloverleaf to participate in an IMGiving fundraiser. On March 21, 2019 Cloverleaf wore crazy socks and paid $1.00 to raise money for Down Syndrome Indiana. Kelly bought crazy socks for her residents on her hall so that they could be a part of the IMGiving campaign.

IMG February Customer Service Superstar | Tammy King

We are proud to announce Tammy King from Woodland Manor as IMG's February Customer Service Superstar!  

Tammy knows that good Customer Service is not just for the Residents, but applies to their families and her co-workers as well.  When several of the department heads all left without proper notice, Tammy knew that there were a lot of things that may not have been done.  She made a list of the supplies that the facility would most likely need that week and rallied other employees to keep an eye out and add to the list.  She noticed that the facility was not going to have enough wipes to get through until the delivery arrived, so she went to the store and purchased the needed item.  She continued to monitor the supply levels and made sure that the staff and Residents had what was needed to do their job.

IMG January Customer Service Superstar | Amanda Totten

Congratulations to CNA Amanda Totten from Paris Health Care Center!  We are proud to award you the IMG January Customer Service Superstar award!

Amanda Totten, CNA, at Paris Healthcare Center, is always there with a helping hand.  No matter what it is that needs done, when she is doing it, Amanda is doing it with a smile!

The residents love her and her witty sense of humor. The staff appreciate her and know they can count on Amanda if ever needed.


IMG December Customer Service Superstar | Tracey McRoberts

Congratulations to Tracey McRoberts, cook at Silver Memories, for being named the IMG December Customer Service Superstar!

Tracey McRoberts is our dietary cook and we have had the privilege to have her serving with us since May 2018.  She is being recognized for her outstanding customer service to our residents, co-worker, and even visitors.  Tracey comes off a little shy until you get to know her, but that does not stop her from serving other or offering any help independently on her own. She takes it upon herself to find things to do and people to serve. Tracey works hard in the kitchen with her daily responsibilities and truly enjoys going over and beyond to make special desserts and the recipes extra special with homemade sauces for her residents.

Tracey also helps her co-workers by picking up any extra hours she can to ensure the residents have good meals and get the nutrition they need. Tracey helps keeps the dietary environment clean and organized.  She never leaves a shift unless her kitchen is clean and tidy.