IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

IMG December Customer Service Superstar | Tracey McRoberts

Congratulations to Tracey McRoberts, cook at Silver Memories, for being named the IMG December Customer Service Superstar!

Tracey McRoberts is our dietary cook and we have had the privilege to have her serving with us since May 2018.  She is being recognized for her outstanding customer service to our residents, co-worker, and even visitors.  Tracey comes off a little shy until you get to know her, but that does not stop her from serving other or offering any help independently on her own. She takes it upon herself to find things to do and people to serve. Tracey works hard in the kitchen with her daily responsibilities and truly enjoys going over and beyond to make special desserts and the recipes extra special with homemade sauces for her residents.

Tracey also helps her co-workers by picking up any extra hours she can to ensure the residents have good meals and get the nutrition they need. Tracey helps keeps the dietary environment clean and organized.  She never leaves a shift unless her kitchen is clean and tidy.

IMG November Customer Service Superstar | LaQuita Tyler

Congratulations to LaQuita Tyler, CNA, at Madison Health Care Center!  We are proud to have you as the IMG November Customer Service Superstar.

LaQuita Tyler a certified nursing assistant has not been employed with us long, but in her short time with us, she has shown that she puts Residents First. On the day she applied for her job here at Madison Health Care Center she was sent to the clinic to complete pre-employment pre-requisites and we later found out she walked to the clinic (not a short distance) because the bus had already run. And even though she has had to walk to work, on some cold days, she always shows up on time with a smile on her face.  LaQuita recently had a resident tell her that he did not have any socks. LaQuita knows that the facility laundry often has socks that can be given to residents however she went out and purchased socks; brand- new, just for him.  LaQuita frequently works our short-term rehab hallway but you can find her walking all over the facility and asking everyone if she can be of any assistance to them. The staff and residents of Madison Health Care Center are counting ourselves lucky to have LaQuita on our team. 

Thank you LaQuita for always showing up for our Residents!

IMG October Customer Service Superstar | Katelyn Farrel

Congratulations to Katelyn Farrel from Silver Memories! You were selected as the IMG October Customer Service Superstar of the Month!

Katelyn has been dedicated to our facility since June 2018 and has made a remarkable difference in our residents' lives. Katelyn works in our dietary department as a cook. She loves to make residents special requests and special desserts to brighten their day. She is committed to her position and picks up any open shifts to ensure the needs of our residents are met.  At only 16 years old, she shows the compassion and leadership of a much more seasoned and older employee.

When Katelyn has any idle time, you will see her out on the floor conversing with residents. It is not uncommon to see her helping residents and even had a photo shoot for one resident who needed pictures for his family. She also volunteers to escort residents on shopping trips and special outings.

IMG September Customer Service Superstar| Mylena Cotton, RN

Congratulations to Mylena Cotton, RN at North Logan Health Care!  You are the IMG Customer Service Superstar! 

“I would like to commend your nursing staff on the 3rd floor for their actions to care for my gravely ill father, Mr. Malan, onAugust 19, 2018. He had been discharged from Danville OSF NOT in stable condition. We were told we could transport him ourselves, across the street to your facility, using their wheelchair. After getting him into the wheelchair with difficulty by four OSF staff, we were able to transport him to you WITH MUCH DIFFICULTY.  He was unable to sit in the wheelchair. his Parkinson's Disease flared up and he could not sit or bend. Two of your staff were waiting at the door to help us in. MylenaCotton, RN was walking into your facility for her work shift. The staff got him into bed immediately. They checked his blood sugar within 1 minute of arrival. It was 58. Mylena began assessing him immediately.  She worked on him all night. She exemplified the knowledge and concern for dad's well-being far beyond a typical Registered Nurse.

August Customer Service Superstar | Kat Willson

Congratulations to Kat Willson from Keota Health Care Center!  Kat is the IMG August Customer Service Superstar!

Kat started her career with us as a part-time housekeeper. Since then, she has become someone we depend on daily. Kat is always one to volunteer to help and jumps into any situation we need help without hesitation. She always comes to work in a great mood and greets our residents and staff with a smile! Kat is working her way up to full-time housekeeping status for us. Despite being “part-time” status, she has volunteered to help our staff on multiple occasions, so we can better serve our residents in laundry and dietary as well!