Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!
Congratulations Diana Slade, CNA at Oak Village! You are the IMG February Customer Service Superstar!
Diana has a great relationship with the Residents and they love her for it. She makes sure the Residents are not only taken care of but that she makes their days extra special when she can. Diana was talking with a Resident and the Resident was feeling down about her upcoming birthday. Diana found out what type of cake she wanted and then showed up to the facility, on her day off, with an ice cream cake.
Congratulations Abbi Hunt, from River Terrace Retirement Community! You the IMG January Customer Service Superstar!
Abbi has served in the Dietary Department working with River Terrace since July 19, 2018, and since has made a huge impact on the lives of the residents she serves.
Abbi is an outstanding server, a kind and compassionate young lady who comes to work consistently and diligently puts in the extra effort to make our residents feel appreciated on a daily basis. One of these examples was on Christmas Day, Abbi was working in the Healthcare Dining Room, at breakfast time. Abbi left a small gift at each resident’s place setting. Later that day, at lunch time, she left a new gift at each resident’s place setting. Abbi, went out on her own time and used her own money to shop for the Residents allowing them to feel extra special on the Christmas holiday. She also did not take any credit for this kind gesture or tell anyone. Another staff member notified the management team of her kind heart. Abbi’s big heart and generosity is just overwhelming.
We are so appreciative for all that Abbi does for the residents and staff at River Terrace Retirement Community! Thank you Abbi for being a shining example of Residents First!
Congratulations to Teaki Bryan, CNA, at Paris Healthcare Center! You are the IMG Customer Service Superstar for December!
Teaki Bryan always finds a way to brighten the days and nights for the residents she comes in contact with throughout the time she is working. She has been an important part of the team at PHC and enjoys making the residents and her co-workers smile. Just before Christmas, on her day off, Teaki and her family came walking through the doors with arms loaded with presents for the residents. The family was dressed for the holidays as several were adorned in Santa Hats and one family member came as the Grinch.
Congratulations to Kelsey Houser from Newton Care Center! We are proud to announce you as the IMG November Customer Service Superstar!
She goes by many names, “Little Bit”, “Tiny”, “Hey you, come help me”, or Kelsey! She is always here, chipper and ready to help. Kelsey Houser is our housekeeper, but she can be found assisting all departments! She not only works the housekeeping schedule but in order to get her work completed in a timely manner she will assist the residents, the dietary department, laundry, etc. She is never shy to lend a helping hand.
Congratulations to Nadine Dure from Cathedral Healthcare! You were chosen as the IMG October Customer Service Superstar!
Nadine has been a Nurse for Cathedral for a little over a year. When you think of bedside manner, you typically hear people reference it not always in the best light. That is not the case with Nadine. She has a very king and caring demeanor all the time. Nadine is quiet, compassionate, and loving to all of her Residents and co-workers. She was the floor nurse during a saturday admission. Nurses do not always love weekend admissions but Nadine was great through the process.