Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!
Congratulations to the following facilities as you were selected by two neutral judges to receive a $500 voucher to Haven Promos for staff gear! Excellent and creative job of keeping fun alive in your facility despite a Pandemic! The theme winners are attached for everyone to enjoy their creativity.
Congratulations Tonya Lange! You are the April IMG Customer Service Superstar!
Tonya has been with Urbandale for just under a year now. Tonya is a very dedicated, hardworking, and a very nurturing CNA/CMA. She definitely goes above and beyond her job duties to make sure her patients are well taken care of. When the facility first went on lockdown, and the residents couldn't leave their room or have visitors, she went around and wrote jokes/riddles on all the skilled white boards to make sure all her residents got a chuckle for the day. In the midst of the COVID crisis, Tonya stepped in and took over the nurse’s cart to assist with the TruRehab med passing without even being asked. She saw that the nurse was being thrown so many new protocols and tasks and was overwhelmed. Tonya builds a relationship with every resident she meets. She keeps our Residents laughing.
Lucy Mattingly, Social Service Director of North Logan Health Care Center is the March IMG Customer Service Superstar! Lucy has been truly amazing during this month of everyday changes we have to adapt to. As Social Services she has a full workload of assessments, talking with families, care plans, discharges, and the list goes on. With her smile and positive bubbly attitude, she has checked in on every single resident every day. Lucy recently came up with a traveling flatbed St. Patrick’s Day interactive cart idea. She made it decorative and had snacks, four different games for range of motion, brain games, and prizes to keep them moving and grooving.
Congratulations Diana Slade, CNA at Oak Village! You are the IMG February Customer Service Superstar!
Diana has a great relationship with the Residents and they love her for it. She makes sure the Residents are not only taken care of but that she makes their days extra special when she can. Diana was talking with a Resident and the Resident was feeling down about her upcoming birthday. Diana found out what type of cake she wanted and then showed up to the facility, on her day off, with an ice cream cake.
Congratulations Abbi Hunt, from River Terrace Retirement Community! You the IMG January Customer Service Superstar!
Abbi has served in the Dietary Department working with River Terrace since July 19, 2018, and since has made a huge impact on the lives of the residents she serves.
Abbi is an outstanding server, a kind and compassionate young lady who comes to work consistently and diligently puts in the extra effort to make our residents feel appreciated on a daily basis. One of these examples was on Christmas Day, Abbi was working in the Healthcare Dining Room, at breakfast time. Abbi left a small gift at each resident’s place setting. Later that day, at lunch time, she left a new gift at each resident’s place setting. Abbi, went out on her own time and used her own money to shop for the Residents allowing them to feel extra special on the Christmas holiday. She also did not take any credit for this kind gesture or tell anyone. Another staff member notified the management team of her kind heart. Abbi’s big heart and generosity is just overwhelming.
We are so appreciative for all that Abbi does for the residents and staff at River Terrace Retirement Community! Thank you Abbi for being a shining example of Residents First!