Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!
Congratulations Brandy Deaton of Warsaw Meadows & Melissa Ruper of North Logan, IMG's Two August Customer Service Superstars
This month we had many Superstar choices and really, we need superstars more than ever before during this time of COVID. IMG is very fortunate to continue to have good people committed to the company even with the Pandemic. We couldn’t decide this month and opted to award two superstar winners.
Congratulations to Karen Kubura! Karen, a CNA and med aide at Urbandale, is the June Customer Service Superstar!
Karen has been with Urbandale for over 5 years now. Karen is very helpful to her fellow aides and nurses, both as a CNA and a med aide. She is quick to pick up extra tasks for both when she sees help is needed. She’s intuitive and aware of what is going on around her at all times. She moves quicker than lightening and knows what her Residents need before they even ask.
Congratulations to Newton Care Center COVID unit workers and our dynamic duo from Yorktown Manor, Lauren Bailey, and Ashlynne Wilson! You are the May IMG Customer Service Superstars!
Newton Care Center
In light of our recovery from COVID 19 and to recognize the true heroes in this facility, our COVID unit workers. The dedication through this facility’s most trying and difficult times, facing the unknown, and working our way through finding avenues to care for our Residents with COVID is set the highest standard of compassionate care we have seen. There are not enough thanks for all the long hours, difficult days, loss, and ever-changing guidance that the staff endured while working the unit.
Congratulations to the following facilities as you were selected by two neutral judges to receive a $500 voucher to Haven Promos for staff gear! Excellent and creative job of keeping fun alive in your facility despite a Pandemic! The theme winners are attached for everyone to enjoy their creativity.
Congratulations Tonya Lange! You are the April IMG Customer Service Superstar!
Tonya has been with Urbandale for just under a year now. Tonya is a very dedicated, hardworking, and a very nurturing CNA/CMA. She definitely goes above and beyond her job duties to make sure her patients are well taken care of. When the facility first went on lockdown, and the residents couldn't leave their room or have visitors, she went around and wrote jokes/riddles on all the skilled white boards to make sure all her residents got a chuckle for the day. In the midst of the COVID crisis, Tonya stepped in and took over the nurse’s cart to assist with the TruRehab med passing without even being asked. She saw that the nurse was being thrown so many new protocols and tasks and was overwhelmed. Tonya builds a relationship with every resident she meets. She keeps our Residents laughing.