June IMG Customer Service Superstar | Karen Kubura

Congratulations to Karen Kubura!  Karen, a CNA and med aide at Urbandale, is the June Customer Service Superstar!

Karen has been with Urbandale for over 5 years now.   Karen is very helpful to her fellow aides and nurses, both as a CNA and a med aide. She is quick to pick up extra tasks for both when she sees help is needed. She’s intuitive and aware of what is going on around her at all times. She moves quicker than lightening and knows what her Residents need before they even ask.

During the pandemic, we have been unable to allow our normal hairstylist in the building. Karen, as a licensed cosmetologist, has taken the initiative to come in, outside of her regular shifts, to do hair for our Residents. This is extremely important to them during this time as they feel so much better when they look their best. Karen has also gone out of her way with another group of CNAs to make an anniversary for one of our Residents and his wife memorable and very special. She helped by making signs, taking pictures, and helping him give gifts to her.

Karen assists with community givebacks when she is able and helps family members whenever she can, and all while having a great attitude.  Karen was the first to want to proudly display her yard sign about Urbandale Health Care Center and a healthcare hero living here.  She is passionate about what she does, and you can tell she takes pride in her work. 

We are extremely lucky to have someone on our team like Karen, in so many different ways.  She really does go above and beyond for her Residents. Thank you, Karen, for all you do to live out the IMG mission!