IMG February Customer Service Superstar | Diana Slade

 

Congratulations Diana Slade, CNA at Oak Village!  You are the IMG February Customer Service Superstar!

Diana has a great relationship with the Residents and they love her for it.  She makes sure the Residents are not only taken care of but that she makes their days extra special when she can.  Diana was talking with a Resident and the Resident was feeling down about her upcoming birthday.  Diana found out what type of cake she wanted and then showed up to the facility, on her day off, with an ice cream cake.  Our Resident was so happy that she grabbed Diana to hug her and the cake was almost dropped.  Diana saved the cake and still able to give our Resident a big hug.  Of course this is only one example of how she goes above and beyond for our Residents.

Diana also goes above and beyond for our staff.  She will work over when people call in to make sure that all the Residents are taken care of and happy.  She’s always smiling to ensure the Residents feel comfort and love.  She always finds a way to get the job done even when working short or extremely busy. 

Diana is the quintessential example of “Resident First and Employees Always” mission.  We are thankful to have her as an AMAZING piece to our team and love working beside her!  Thank you Diana for all you do to live out the IMG mission!