Customer Service

IMG recognizes that Customer Service and satisfaction is critical to the success of our facilities, our programs and our Residents quality of life. We are committed to continuously improving our services, now and in the future.

At IMG, we require every employee to sign our Customer Service Pledge prior to employment. It plays an integral part in our orientation process and evaluations, as your success is measured on the Customer Service you provide.

Click here to read our Customer Service Pledge.

Nominate a Customer Service Superstar

IMG is passionate about Customer Service and we want to recognize individuals who go above and beyond providing exceptional Customer Service in each healthcare facility. A superstar is defined as an individual who goes above and beyond to help Residents, their families and other staff members by exemplifying excellent Customer Service. Any employee of IMG is eligible. The individual facilities present their facility Customer Service Superstar with an award. Each quarter, IMG awards one Customer Service Superstar winner for the entire company with an award and a $300 bonus.

Do you know a Customer Service Superstar?  Click here to submit your nomination.